Effective Date: August 2026
At FreezerIceScoop, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
Order Cancellation
Orders may be canceled within 24 hours of purchase, provided the order has not yet been shipped.
Once an order has been shipped, it can no longer be canceled.
Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return, the product must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all original accessories and contents.
Non-Quality Related Returns
If you wish to return a product for personal reasons (such as changing your mind), you are responsible for the return shipping costs.
To request a return, please contact our customer support team and include:
- Your order number
- Your full name
- The reason for the return
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
Please provide:
- Your order number
- Clear photos or a short video showing the issue
After verification, we will offer one of the following solutions at no additional cost:
- A free replacement
- A full refund
- Another suitable resolution, depending on the situation
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to your original payment method.
- Processing typically takes 5–10 business days, depending on your bank or payment provider.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to:
- A defective product
- A damaged item
- An incorrect item sent by us
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned packages.
Non-Refundable Items
Refunds may not be granted if:
- The product has been used or damaged by the customer.
- The item is returned without its original packaging.
- The return request is made after the 30-day return period.
- The damage resulted from misuse or improper handling.
Contact Us
If you have any questions regarding returns or refunds, please contact us through our Contact Us page or by email. Our support team will be happy to assist you.